Cotton Tail Clothing is dedicated to providing quality products to our customers. All of our garments are made to order, so unfortunately, we do not offer exchanges due to sizing errors; We would like the opportunity to correct your order if it is not up to our standards.
If the product is a result of any of these conditions, please contact us and let us know so we can order you a replacement product.
If the product has a hole, stains, or manufacturing defect.
If a print is clearly crooked or off-center.
If we printed the wrong image.
-Wrong Item Sent
If we send you the wrong garment or color.
If you believe an error has occurred due to a mistake on our part, first of all please accept our sincerest apologies! Your satisfaction and the satisfaction of our customers is of the highest importance to us! We are happy to replace any items that we missed the mark on.
Please follow these instructions for an exchange:
1. Take a photo of the problem - If the problem is print size, please use a ruler.
2. Send an email with the subject line "Order # "YourOrderNumber" Replacement Request" to CottontailClothing@gmail.com
3. Please include the following:
A specific description of the issue
The Order Number
If there are multiple products in an order, identifying the product with the issue
Upon receipt of your information, our support team will verify whether the exchange is proper pursuant to this policy. If the exchange is proper, we will contact you via e-mail to correct the issue within 1-2 business days. Please check your spam folder, the Cotton Tail Support e-mail must be responded to within 15 days or it voids the conditions of our exchange policy.
Please note that we do not offer replacement products that do not fit properly. We encourage you to view our product description, as we may list if the item is tapered or more fitted.